General terms and conditions

The provider shall always strive to disclose or access information to the buyer / visitor: contact information that enables the user to communicate quickly and effectively (email, phone number), important information about the ingredients of the cosmetic product (including after-sale services and guarantees), availability of items (each item offered on the website should be accessible within a reasonable time), the terms of delivery of the product or the execution of the service (type, place and time of delivery), all prices shall be clearly and unambiguously specified and should be seen if they already include taxes and postage costs, payment and delivery methods, the validity of the offer, the deadline for withdrawal from the contract and the conditions for withdrawal; in addition, if and how much it costs the customer to return the product, a notification of the complaint process, a complaint, including access to all contact person information or all customer service contact information.

Online ordering takes place 24/7, 365. The buyer can place an order via a virtual shopping cart. Upon entering and ordering an item in the online store, the visitor does not need to register, making the user experience more enjoyable. It takes only one step to complete the order. When the item is selected and added to the shopping cart, the user enters only the basic information (name, surname, delivery address, postal code and mail, telephone number and e-mail address). This makes it easier for the buyer / visitor to make the purchase, and the provider ensures that the information is fully protected. Upon order, the buyer receives an email purchase agreement at his e-mail address. The provider reserves the right to refuse the contract if he/she finds that it cannot execute it under the above conditions and with the information provided.

The delivery of the products of Combokin Sp. z o.o. in UK is handled by GLS (General Logistics Systems). The parcel is delivered within 3-5 working days. In the framework of cooperation, the provider enables the possibility that the buyer does not pay the goods in advance. Only after the parcel is delivered by the courier company GLS, does the user pay for the item upon receipt, (in cash). Delivery costs are free of charge for purchases over 60 GBP. Otherwise, the postage is 6 GBP for the area within UK.

In accordance with the Value Added Tax (VAT) law for the country where the company is registered, we are liable for VAT. The prices thus include value added tax (VAT). The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order (the buyer receives an email with the status 'Order confirmed'). From now on, all prices and other terms are final and apply to both the provider and the buyer.

As part of promotional campaigns, it is possible for the provider to send a promotional code to the buyer / visitor. The validity and purpose of the promotional code shall be clearly stated by the provider. In case of ambiguity regarding the use of the promotional code, the buyer / visitor may send an e-mail with the question to: info@luxfactor.com. Only one discounts per purchase. Only one discount code can be redeemed for one purchase.

Cancellation: Immediately after the order has been placed

The buyer should inform the provider in writing of the cancellation of the order immediately after the order has been placed. Email the buyer to info@luxfactor.com and attach the no. of the order. 

Cancellation: After receiving the parcel

The buyer has 30 days to return the item. The buyer shall pay the cost of returning the item. In case the provider sends the wrong item to the user, the provider shall pay the return shipping costs. Returns are made by sending a return notification to the customer at info@luxfactor.com. Customer support shall send the buyer a return address and other necessary information. Payments shall be refunded as soon as possible and no later than 14 days after receipt of the shipment. In order to ensure the accuracy and timeliness of the return, and to provide a record of payments, the refund shall be made to the buyer solely by transferring to his current account. It is not possible to refund cash and the provider does not accept the returned parcels with a payment after delivery.

A defect is material when: the item does not have the features necessary for its normal use or for the market, the item does not have the features necessary for the specific use for which the buyer is buying it, which was known or should be known to the seller,  the item does not have the features and qualities that were explicitly or tacitly agreed upon or prescribed, the seller delivered the item that did not match the pattern or model, unless the pattern or model was shown for information only. The suitability of the item is checked by another, flawless item of the same type, as well as by the manufacturer's statement or statement on the item itself. The buyer shall inform the provider of any material defect, together with a precise description of it, at his/her own expense, within the legally stipulated period, and at the same time enable him/her to inspect the item. The right to claim a material error on the item is more closely regulated by the provisions of the Consumer Protection Act. The buyer can notify the provider by email at info@luxfactor.com.

Promotional messages shall be clearly and unambiguously marked, the sender shall be clearly named, and various campaigns, promotions and other marketing techniques shall be marked as such. The conditions for participation shall also be clearly defined, the method of unsubscribing from receiving advertisement messages shall be clearly presented, a wish of the user not to receive advertisement messages shall be explicitly respected by the provider.

luxfactor.com online store, the data, product images, graphics and video elements on the website are protected by copyright law and shall not be used without the prior written consent of Combokin Sp. z o.o.. The logo is owned by Combokin Sp. z o.o..

The provider shall use personal information solely for the purpose of meeting order, informing on news and promotions and for administrative services. In no way shall the information be handed over to unauthorized persons and shall be entirely owned by the provider. For additional data security, the provider provides an SSL certificate that is installed on the server.

The use of the online store is at the sole responsibility of the user. The provider does not guarantee the proper and smooth functioning of the web content or their individual components. Moreover, he/she does not guarantee that the online store, servers or emails are free of viruses or other harmful elements. The provider cannot, in this sense, take responsibility for any damage that may result from or due to the use of the website and the store. As a rule, the online store is open 24 hours a day and all days of the year. Provider reserves the right to short termination of access to the Website and the Store for various technical or different reasons.

The provider endeavors to comply with applicable consumer protection legislation. In the event of a complaint or dispute resolved, the provider shall always assign a responsible person to handle the complaint / dispute. The buyer shall contact info@luxfactor.com in case of any complaint. The procedure for handling complaints and disputes is confidential. The provider undertakes to send a notice of receipt to the buyer within 7 working days and inform the buyer of the course of the procedure. The provider shall always endeavor to resolve any disputes and continue to cooperate with the buyer.

In accordance with statutory norms, the provider does not recognize any out-of-court consumer dispute resolution provider as competent to settle a consumer dispute that could be initiated by the consumer in accordance with applicable law. As a provider of goods, the provider publishes an electronic link to the Online Consumer Dispute Resolution Platform on its website. The platform is available to consumers here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN The above regulation is derived from Regulation (EU) no. 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

By subscribing to the newsletter, the user agrees that the provider informs him/her of the news and promotions. The provider undertakes not to pass on the e-mail address of the website user to the third party or otherwise misuse the e-mail address. The provider allows the user to unsubscribe from the online store e-newsletter at any time.